Intelligent IT O&M

Integrate supervision, monitoring and control to make IT operations and maintenance more intelligent

Intelligent IT O&M


With more companies performing digitalization and upgrade, the role and importance of IT departments are getting higher. The traditional mindset of “taking things as they come and patching problems whenever they happen” will only cause companies to make repeated investments and lose their competitive edge. Wicresoft uses its intelligent IT O&M solutions to offer an all-in-one service that encompasses information-based strategy planning, process system design and tools implementation so that customers can achieve their goals of standardization, automation, and intelligent management.

Corporate Challenges


Management Pain Points
(1) Industry boundaries are blurring, and there is a need to use technology to drive innovations and achieve quick upgrades that are in line with the business strategy.
(2) Users are increasingly receptive to new technologies and their system requirements are constantly growing.
IT Department Pain Points
(1) Hidden threats go undetected during normal operations and are waiting to explode.
(2) Users have no idea about the cost of IT resource utilization, asset management is chaotic, and it is difficult to formulate a performance assessment system.
User Pain Points
(1) No progress and no feedback if not keep asking.
(2) Pages open slowly, a lot of problems with the system such as access, network or mailbox failures, which seriously affect work efficiency.

Business Blueprint


Solution's Value


(1) Problem detection: With the use of multiple monitoring and forecasting tools, abnormal fluctuations in time-series data are automatically detected, meaning potential failures and risks can be effectively identified.
(2) Alerts: Intelligent alerts with features such as alert suppression and unified alert monitoring significantly improve the efficiency of O&M personnel.
(3) Location detection: Through the correlation analysis of a massive amount of monitoring and historical data, the cause of the problems can be intelligently and quickly located.
(4) Resolution: A knowledge library based on expert experience is constructed to help O&M personnel resolve problems faster through machine learning and fine-tuning powered by artificial intelligence algorithms.

Empowering Industries Towards A Digital Future

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