Wicresoft built an intelligent operations and maintenance management system for a large petrochemical group in China. The system helps the company to effectively integrate operations and maintenance tools to establish platform-based operations and systematic management that enhance data analysis and insights. With intelligent operations and maintenance, the company manages to make breakthroughs in the bottleneck caused by passive operations and maintenance and ensure a stable and sustainable development.

The infrastructure monitoring system built by Wicresoft for the petrochemical group, together with the ITSM work order and alarm systems, is capable of performing digital troubleshooting and analysis to enhance the availability of IT resources. CMDB configuration management and a unified database allow operations and maintenance personnel to identify risks in a timely manner and quickly provide alert solutions. In addition, it also supports unified data import from different channels, sharing of data from different systems, and collaboration between different personnel. It is a solution that connects people with people and people with operations to improve service efficiency. System functions, such as advanced alert, mid-event alert, work order processing, post-event statistics, and analysis and management, cover the entire business scope of operations and maintenance and create a closed-loop system. On top of that, the intelligent report and visual analysis functions provide an accessible overview of the situation for the senior management.